Shipping Policy

Will I have to pay shipping charges on every purchase?

We offer FREE Shipping on all orders above a minimum order amount, which is notified from time to time. We also offer Cash-On-Delivery to many locations at no additional charge. You should consider the shipping rates shown at the time of check-out to be final.

How soon after I place my order, are my products shipped?

Orders placed before 12PM are shipped same day, and orders received after 3PM are shipped next working day. In rare cases, we may take a little longer to ship your order. In case of any delay we will keep you informed.

What is the transit time for all orders?

We ship Monday to Saturday, excluding public holidays. Transit time to locations depends on courier loads, local conditions and a variety of other factors, although we estimate a 2-5 day transit time in most cases.

Which courier agency do you use for your deliveries?

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. Our current panel of couriers includes Delhivery and Shiprocket. We pick the most reliable (and not necessarily the least expensive) shipping partner to each location.

If I order multiple products in one purchase, will you ship them all together?

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you will have to place multiple orders.

Can I return the package at the time of delivery if I’m not satisfied?

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on +91-  9506705067 or send us an email at connect@arwenperfume.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest

Will I get an invoice with each order I place?

Invoice will be sent along with the order.